There should be an attachment to the collar as opposed to those that hang/dangle. My cats tags clunk against the porcelain dish every time they eat. Other than that, I love it!
We have two PortionPro RX feeders. The original RFID tags lasted approximately 5 months. I’ll recommend ordering extra tags after 4 months or as soon as the feeder signals the tag is low. Ours run out during the pandemic closure, but we were able to operate the feeder manually and still control their access to the food individually and as scheduled. I checked for new tags weekly for over a month with no luck. Suddenly production resumed and immediately ordered a new set which was delivered within a few days. Now back to normal and still loving it.
keep my male cat out of the special diet food for my female cat, she is under weight and he is overweight, he use to eat all the food. Now it is helping her eat better.
Communications slow but expected with covid situation...received new tag (covered by warranty) within a few weeks....love the feeder :)
The pet feeder works great, but the tags battery life isn't even close to a year. We have 3 feeders and all three batteries failed within 5 months. Customer service did replace them and those have also failed in about the same time frame. The cost of the replacement tags has also increased by 25%!!! The continual need to replace batteries just might outweigh the value of the feeder.
I love this product. PortionPro has made caring for my guys with 3 different diet needs a breeze. And when my chips were dying in the middle of covid, they went above and beyond to get me replacements, even though they were having difficulty themselves in these crazy times. I’m a fan for life. I’m so grateful for their help.
The portion pro feeder has made my life so much easier when it comes to feeding my 3 cats. I've had it for 8 months and the only issue I've had so far is that the tag stopped working after about 6 months. That's sucky because one of the down sides of this feeder is that the tag must be repurchased. I could get past this by itself but the experience I had while trying to get a new tag was horrible. Due to COVID, there was a message on the home page saying that no new feeders would be sold while the company focuses on serving existing customers. Also tags were listed as out of stock. I reached out to the company 4 separate times to ask when tags would be back in stock. I tried reaching out in different ways in hopes that one of them was going to get a response. No answers. Finally 3 weeks after my first email, I saw tags were back in stock so I just made a purchase for one. After my purchase I was notified that the price of the tag would be refunded to me because it was under the 1 year warranty, that part I was happy about. I eventually got an email from customer service but it did not reply specifically to my concerns that I emailed about. My concern was, why did my tag die after only 6 months, when would tags be back, and why was there so many people on the portionpro facebook also facing the same issue I was having with a dead tag and no communication from the company. So now I have a tag but the other two concerns still remain.
Having portion pro has certainly improved our relationship with our kitties and also help for them to stop stealing each other’s food... special for the older brother little rascal we have.
Even in these crazy COVID-19 times they are still giving giving amazing client service and doing their best effort to deliver in time and efficiency. Love them to bits!
I have 2 feeders and four collars. Fantastic system! My dogs are back to healthy weight and the cats are no longer eating the dogs food. Customer service has been top notch. They are good to their customers and stand behind their equipment. I am a very happy customer.
I love the idea of my portion pro. I got it for 2 kittens I recently adopted. I thought that the battery in the tag would last about a year as advertised but instead it only lasted me 6 months. Now I have to replace the tag and until the new ones arrive I have to listen to the sound of the machine beeping every time they step near it. There is no way to make the beeping stop without replacing the tag which is annoying because the manual says the battery will still work for 15-30 days once the machine starts beeping. Why would I waste the tag if it could still last a few more weeks? On top of that this is a real investment. Every year I’ll have to spend $100 on replacement tags for the next 15-20 years that’s $1500-2000 in their lifetime just on the tag alone. Please make a rechargeable tag or one that we can replace the battery in. I can’t even buy extra tags in advance because they will die just sitting in a drawer. It’s ridiculous
I am a multiple cat owner and these feeders work great since they are all on different diets and ages. Everyone gets what they need.
Frustrating that we have to purchase a whole new collar fob when a battery dies- these parts should really be replaceable.
Unlikely we will do it a third time.
I will say the shipping was relatively fast and the company picked up on the fact that we ordered two in separate orders, so shipped them together and refunded the double shipping charge caused by the separate orders. That’s why this is two stars and not one.
Great to ensure my cat who likes to snack throughout the day does not get his food stolen by the other voracious cat. My cat who uses it is timid but was able to get used to it within a week. The settings like portion control is easy to set up or change. The manual was helpful with tips and for troubleshooting issues.
I have 4 cats and 2 dogs. I am a veterinarian and much to my shame, one of my cats was morbidly obese. I had tried other assigned feeders and they had helped get the weight off, but I would still wake up every morning to my previously oversee cat on my chest screaming in my face for food. And on top of that I had to put the special feeders on the table top to keep my lab mix from wiping them out (my labs tongue was definitely faster than the machine!).
Since getting the Portion Pro feeders I have been able to sleep past 6am and I have a usable dining room table again! I also never have to worry about a late day in the clinic causing a late dinner for my pets and they can each get a diet tailored to them.
I'm on my second round of tags now. Couldn't recommend them more. I've always experienced superb customer care as well!
Need CS from PortionPro RX to call me. Works great when they work. In need of a replacement tag for my cat. Been waiting for a long time to hear from this company
I've had repeated issues with faulty tags or tag battery issues. Poor customer service in not getting a response or rectifying the issues. Covid has affected everyone, its not an excuse.
I’ve had great luck with the feeders, this was a saving grace for my bully dog and timid dog. Keeps one from over eating and the other gets to eat her food. The tags had to be replaced sooner than expected, but was reimbursed for one of them for quitting so soon, as warranty without asking. I do wish the batteries were replaceable, as they are a bit pricey.
We have 2 cats and the machines keep the one cat from stealing the other cat’s food.
This feeder and tags are a lifesaver for us, one of our dogs has severe food allergies and this helps us keep him out of our other dogs food.
I have 2 older cats and this is my 8th brand of automatic feeders over the past several years. Since I have to purchase two, it’s been an expensive endeavor when you do the math. Portion Pro is the ONLY one that solved my issues. My cats are indoor only and not chipped and this feeder allows for identity tags regardless. One cat is food obsessed and without ID tags she was always able to get to both servings while the other cat would simply watch. Now they eat at the same time and each serving is protected from would-be food stealers. I can feed personalized amounts 6 times a day which is great because small meals are best. I absolutely love these feeders but to be fair, I do have a couple annoyances. First, the ID tags do not always last long and are expensive - the first ones lasted almost 9 months, but some have only lasted 3 months so I always have to keep extras. Second, the clocks within don’t continually keep the same time so I have to reprogram the feeders every month or so to reset them to maintain identical feeding schedules. Third, the dispensing apparatus is relatively noisy when the feeder goes off and finally, cats being cats, both of mine have figured out how to extract some extra kibble from behind theIr bowls. But all that being said, the issues are minimal for me and the feeders have solved my feeding problems at long last. I am a very grateful and happy customer and delighted to have been freed from the rigors of monitoring feeding times. Thank you!!
Very happy with purchase, now my pet can get back to eating and not sharing his meals.
We've been using these for a year or two and it's been a game changer, especially for a greedy cat that likes to steal food from the others. As long as you have electricity they're nice and dependable.
The manufacturer was kind enough to replace the RFID tags as they said they should have lasted longer than they did. Only problem was only one of the two they sent worked. I have to get ahold of them and have me send another as replacement for the one that does not work. I was ready to but the two replacements but they sent them free of charge, which was good. I need to dig up the email they sent offering the free replacement and refund of my money and ask for a replacement. They are also looking at making the tags with replaceable batteries, which would be great!
Perfect to keep bulimic cat from over eating and also keeps him out of the other boys food. He has gone from 18 lbs to 14 lbs.
Now if you would make a feeder for wet food I would buy that for my boy who is on prescription can food.
We got two PortionPro feeders sometime last spring/early summer. It worked perfectly. It keeps my special-diet cat out of the regular food, and keeps the healthy cats out of the prescription food. My only complaint came around when the PortionPro manufacturers were unable to ship new tags. This happened because of the virus pandemic, so I completely understand the complications of shipping during that period. It just so happened that the tags’ internal batteries ran out at an inconvenient time. This isn’t the sort of thing that could have been predicted, so I can’t mark off any stars for that reason. The tags are made to be waterproof, so there’s no easy way to change the batteries. As soon as I saw that the company was able to ship new tags, I was able to get them in a timely manner, and adding the new tags was simple. The feeders are back to working perfectly with the new tags. I am considering ordering another feeder, because I am so satisfied with how well it works, despite the issue with the tags running out of battery. At any other time, it would have been very easy to order new tags. I have easily saved the amount of the feeders+tags in the year from keeping the 4 healthy cats out of the prescription food. That food is $$$!